As legal professionals, we have seen firsthand the importance of keeping proper records when it comes to commercial recoveries from debtors. Keeping accurate and up-to-date records can make the process of recovering debts from delinquent customers significantly easier and less time-consuming.

The importance of tracking a customer’s payment history

One of the primary reasons for keeping proper records is that it allows businesses to track the payment history of their customers. By keeping track of when invoices are sent and when payments are received, businesses can quickly identify customers who have fallen behind on their payments. This can help businesses take prompt action to recover the debt, such as sending reminders or engaging the services of a commercial recovery specialist.

Building a strong case for recovering business debt

Another reason for keeping proper records is that it can help businesses build a stronger case for recovering debts in the event that legal action is required. When attempting to recover debts through legal means, businesses will need to provide evidence to support their claim, such as invoices, statements, and other relevant documents. By keeping these records organised and readily accessible, businesses can provide the necessary evidence to support their claim and increase their chances of success.

Proper recordkeeping avoids disputes

Proper record-keeping can also help businesses to avoid disputes with their customers. By keeping accurate records of transactions and payments, businesses can quickly address any discrepancies that arise and avoid lengthy and costly legal battles. This can help to preserve the business’s reputation and maintain positive relationships with its customers.

Ensure all agreements are signed

It is vital to ensure that all relevant agreements and forms are completed and signed by the customer. Many a claim has been thwarted by unsigned copies of agreements or surety documents. These agreements and forms form the backbone of any legal action you may take.

Seek legal advice

In summary, proper record-keeping is essential for businesses that wish to simplify commercial recoveries from debtors. By keeping accurate and up-to-date records, businesses can track payment history, build a stronger case for legal action, avoid disputes with customers, and streamline the debt recovery process.

As legal professionals, we strongly recommend that businesses take the time to implement effective record-keeping practices and seek the advice of a Commercial Recoveries expert when necessary to ensure that they are compliant with all relevant laws and regulations.

For assistance with Commercial Recoveries

Henno Bothma  

Wesley Scheepers



The articles on these web pages are provided for general information purposes only. Whilst care has been taken to ensure accuracy, the content provided is not intended to stand alone as legal advice. Always consult a suitably qualified attorney on any specific legal problem or matter.